Term & Condition

12 Month Warranty On All Shoptadka Products

“Do you have a guarantee or warranty?”

Yes – Shoptadka only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed.

All products that arrive in the Shoptadka warehouse are checked for perfect appearance and correct functionality by our QC engineers.

Our packing team checks again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)

Your orders are also guaranteed for successful delivery

How does the warranty work?

Due to our stringent sourcing and QC processes, the fault rate on products shipped out by Chinavasion is very low. However, sometimes faults develop which couldn’t be detected before, and we will allow you to return the product for testing and a free repair. The warranty exactly lasts for 365 days from the day you have received the product.

In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

Warranty And Returns – Detailed Terms and Conditions

Shoptadka Terms and Conditions – Warranty and Returns

Shoptadka guarantees all products bought from us with a 12 month warranty against defects in quality.

Introduction

This article is about the warranty on products you buy from Shoptadka.com

All goods dispatched from Shoptadka are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.

Shoptadka undertakes to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.

If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider. Usually there is a way for us to resolve your issue quickly and make you satisfied!

What Does Shoptadka’s Warranty Imply?

As a wholesaler Shoptadka can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition, or developed internal faults naturally during usage without issues of physical damage or unsupported usage. In other words if the product is broken you can contact us to send it back for a repair.

Warranty Does Not Include:

The warranty does not include any kind of:
– Technical support on product installation and usability
– Advice about product’s configuration or any software issues
– Recommendations about how to connect products or compatibility
– Software/OS updating or firmware flashing as it would void Shoptadka’s warranty
– Product issue diagnostic and troubleshooting advice

Warranty By Default Covers Repair

The Shoptadka warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available if the product can be repaired promptly.

If an item is impossible to repair to a good working condition, or would take too long to do so, we will next offer you an equivalent product.

When Does The 12 Month Warranty Start From?

The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from Shoptadka. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.

In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

Who Pays For What?

  • Cost of shipping a presumably faulty item back to Hong Kong or China: Paid by the customer, cannot be reimbursed.
  • Cost of China internal freight,import duties, and restocking process on the Hong Kong or China sides: waived for faulty products and paid by Shoptadka in full. In other words our QC engineers will test products you ship back and, if they confirm the products are indeed faulty, we will offer compensation (repair, replacement, credit or refund). However, for products that are tested and turn out to be in good working condition, Shoptadka will not accept any responsibility and may charge a restocking fee at our own discretion. Functional products will not be reimbursed.
  • Cost of shipping repaired item back to customer from China: paid by Shoptadka in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if applicable to send back the repaired item to you.
  • If a product cannot be repaired: The original product price will be refunded in the form of credit in your Shoptadka account under certain circumstances. You can use the credit towards a brand new replacement or a different product.
  • Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.

In What Situations Are Returns/Compensation NOT Approved By Shoptadka?

Below are instances where a customer will not be eligible for returns and/or compensation:
– Unapproved returns or returned products not processed through Shoptadka’s RMA procedure;
– Products whose warranty period has expired;
– Received returned products that are damaged because of inadequate return packaging;
– Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer, unless the buyer pays return shipping;
– Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result;
– Returns of your unwanted, unsold yet functional products;
– Products bought by mistake.

The customer is solely responsible for choosing the right product, including for example

  • The “correct” desired memory capacity
  • The “right ” feature or product or compatibility
  • Color
  • Garment size
  • Screen size
  • Touchscreen type
  • Digital TV format( DVB-T/ATSC/ISDB-T )
  • GSM band
  • NTSC/PAL color region
  • Software version

We will send you exactly what you order, so please read descriptions carefully before purchasing.

If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, Shoptadka accepts no liability and the customer will not be eligible for compensation.

Shoptadka Data Protection Statement

Shoptadka Privacy Policy

Shoptadka operates its internal records system in accordance with standards similar to European Data Protection Law requirements.

In summary:

– No data that we hold about you will ever be shared with third parties.

– Employees of Shoptadka are contracted to confidentiality clauses.

– Your email address will never be shared or abused.

– We do not store any data about you that is excessive to our requirements.

– We do not track or store personalized details about your web browsing.

– Customer data is stored securely and disposal of records on paper is via shredding.

– If you wish to know what data we have on record about you or your orders you are entitled to request a copy.

In situations where we have to request e.g. credit card scans / bill copies for first order payment verification (a standard anti-fraud measure which is detailed in our knowledge base), then we will not store any of your submitted data longer than is necessary to complete the verification check on your orders.

You have the right to request us to cancel your account, but we will store your data from previous orders for accounting and anti-fraud purposes.

 

Shoptadka RMA Process

The standard returns process for faulty goods is as follows:

1. Customer checks the manual, troubleshooting page and consults a local service provider in their area.

2. Customer contacts us detailing clearly the order number, product name / item code, and nature of the problem and what they have tried to fix the issue.

3. Shoptadka reviews the case with technicians and asks clarification questions if necessary.

4. Customer replies with further details if available.

5. Shoptadka replies authorizing the return, giving an RMA (return merchandise authorization), and providing a returns slip for enclosing with the returned goods. The returns slip has the returns address in China or Hong Kong.

6. Customer returns the goods by normal post using the instructions on the returns slip.

7. Shoptadka receives the returned goods and technicians check the products.

8. Shoptadka shares with customer the technicians’ findings. If the products are faulty the usual procedure is to initiate a repair immediately and confirm with the customer the address that the repaired goods will be sent back to.

9. The repaired goods are re-checked by Shoptadka technicians. Most basic repairs are completed within four weeks.

10. If all is fixed the repaired goods are packaged securely sent out back to the customer. In order to facilitate customs clearance,we will normally use Airmail and EMS if applicable to send back the repaired item to you.

11. The repaired goods are received by the consignee like a normal order.