Terms & Conditions
Terms & Conditions
WHAT INFORMATION DO WE COLLECT?
WHY DO WE COLLECT THIS INFORMATION?
We use this information in order to serve the needs of our customers. We need to know who you are in order to verify the credit card information you have sent us. We collect several pieces of personal information from you in order to complete this verification process. The non-personal information that we collect from you is used in order to offer you better service and to make your experience with our site more enjoyable.Any information that we may inadvertently collect from you, that does not serve one of these reasons stated above, is immediately purged from our system.
HOW IS YOUR INFORMATION PROTECTED?
We use the latest in encryption technology, including 128 bit SSL encryption to ensure that any sensitive information that is sent by you to us via the Internet is protected from unauthorized interception.We employ the latest in firewall protection to prevent unauthorized access into our information storage areas. We maintain a rigorous hiring process to screen out potential employees with criminal backgrounds. All employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities.We also have back up servers and power supplies to guard against power outages and other natural occurrences that could pose a threat to the integrity of your personal information. Passwords are required in order for you to gain access to your account. Once an account has been terminated, measures are taken to remove those users from the system who no longer need access to our system.When an employee is terminated or is no longer with the company, we change the access codes that the employee used to access any customer accounts.
WHO HAS ACCESS TO MY INFORMATION?
Only those employees that are responsible for handling your account have access to your information. Additionally, employees in our technical department may have access to your information in order to conduct routine checks on the integrity of our system and in order to perform necessary maintenance work. In order to process your credit card we have to consult with an out side credit card processing company. These processing companies are regulated by the banking industry and must meet certain security requirements in order to be in business.The processing companies will have access to your credit card information, billing address, name, and possibly your telephone number. The processing company will communicate with the issuing bank of your credit card in order to get final approval to charge your credit card for the product or services we are providing for you. Should you choose to receive additional information regarding one of our services or products, we may pass your email address to one of our partners who offers similar products or services that you might be interested in.Additionally, judicial requests by a duly authorized court will require us to divulge certain information regarding your account should that situation arise. Finally, should our company ever be bought or sold, your account information would then become the property of the new owner/entity.
CAN I CORRECT OR REMOVE INFORMATION FROM YOUR SITE?
You always have the option to view your account to make sure the information we have collected from you is indeed correct. You also have the option of removing any information from your account that you wish to keep private.However, please note that removing certain information such as your email address, contact information, and the like may greatly hinder our ability to effectively provide the service or products you have requested. We recommend, that you contact us first to discuss which information you may remove without interrupting the quality of service we intend to provide for you.
CAN I OPT OUT OF HAVING CERTAIN INFORMATION COLLECTED?
You have the option of disabling your computers ability to accept or transmit cookies. This will prevent us from gathering certain non-personally identifiable information from you. You also have the option of removing yourself from any email distribution list that you may have signed up for.
Summary of important notice
When you sign up for a shoptadka account you are indicating that you agree to the terms and conditions we've published in our online Knowledgebase. You are responsible for reading these terms in detail, indexed here.
Here are some of the most important parts of our terms and policies that you should be aware of before you place orders:
shoptadka sends goods to you from China. As such, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It's YOUR responsibility to find out about this, and YOUR responsibility to pay the taxes/charges on receipt of the items. Dropshippers: you must inform your customers about this in advance. Find out more about taxes here and customs issues here.
We can't deliver to PO boxes, APO addresses, or certain remote areas. We reserve the right to refuse, cancel, and refund any orders where we deem the address to be undeliverable.
You need a valid phone number on your account. Dropshippers - you MUST provide your customer's phone number for the courier to use.
Under the terms of the warranty, if a product arrives broken or develops a fault during the warranty period, you are responsible for the costs of returning it to China for repair / compensation.
shoptadka doesn't accept returns of products which are not faulty. If you order the wrong products by mistake, or order products that cannot work in your country (e.g. wrong GSM type for cell phones, DVB-T to unsupported countries, PAL/NTSC to wrong regions) we will not offer return/exchange after the goods are sent out.
Due to the inevitable rapid developments within the electronics industry, in some rare cases, customers might come across scenarios (including, but not limited to) like the product packaging or user manuals do not hold the same information as shown on our website. The major reason that leads to this type of situation would be items are manufactured in different batches and therefore subtle differences do occur etc. Please refer to our website’s descriptions as final confirmation if you encounter a circumstance like this.
Flashing the firmware on products voids the warranty. Even if the product comes with firmware update features / software, please do not use it. The same goes for opening up the body of a product and breaking the warranty seal.
Take note of the *sensor* megapixel rating on digital cameras, not the maximum interpolated rating printed on the product or in the manual by the Chinese manufacturer.
We strongly recommend you order samples before proceeding with large wholesale orders. As such we may not offer you detailed quantity price breaks until you have successfully placed sample orders.
You cannot collect affiliate commissions on your own orders.
If you pay for an order and cancel it, or we are offering compensation for a failed delivery or warranty return, we reserve the right to offer "credit against future orders" instead of a cash refund.
If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, shoptadka accepts no liability and the customer will not be eligible for compensation.
We will send you exactly what you order, so please read descriptions carefully before purchasing.
NTSC/PAL color region
Digital TV format( DVB-T/ATSC/ISDB-T )
The "right " feature or product or compatibility
The "correct" desired memory capacity
The customer is solely responsible for choosing the right product, including for example
- Products bought by mistake.
- Returns of your unwanted, unsold yet functional products;
- Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result;
- Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer, unless the buyer pays return shipping;
- Received returned products that are damaged because of inadequate return packaging;
- Products whose warranty period has expired;
- Unapproved returns or returned products not processed through shoptadka’s RMA procedure;
Below are instances where a customer will not be eligible for returns and/or compensation:
In What Situations Are Returns/Compensation NOT Approved By shoptadka?
Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.
If a product cannot be repaired: The original product price will be refunded in the form of credit in your shoptadka account under certain circumstances. You can use the credit towards a brand new replacement or a different product.
Cost of shipping repaired item back to customer from China: paid by shoptadka in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if applicable to send back the repaired item to you.
Cost of China internal freight,import duties, and restocking process on the Hong Kong or China sides: waived for faulty products and paid by shoptadka in full. In other words our QC engineers will test products you ship back and, if they confirm the products are indeed faulty, we will offer compensation (repair, replacement, credit or refund). However, for products that are tested and turn out to be in good working condition, shoptadka will not accept any responsibility and may charge a restocking fee at our own discretion. Functional products will not be reimbursed.
Cost of shipping a presumably faulty item back to Hong Kong or China: Paid by the customer, cannot be reimbursed.
Who Pays For What?
In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.
The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from shoptadka. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.
When Does The 12 Month Warranty Start From?
If an item is impossible to repair to a good working condition, or would take too long to do so, we will next offer you an equivalent product.
The shoptadka warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available if the product can be repaired promptly.
Warranty By Default Covers Repair
- Product issue diagnostic and troubleshooting advice
- Software/OS updating or firmware flashing as it would void shoptadka's warranty
- Recommendations about how to connect products or compatibility
- Advice about product's configuration or any software issues
- Technical support on product installation and usability
The warranty does not include any kind of:
Warranty Does Not Include:
As a wholesaler shoptadka can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition, or developed internal faults naturally during usage without issues of physical damage or unsupported usage. In other words if the product is broken you can contact us to send it back for a repair.
What Does shoptadka’s Warranty Imply?
If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider. Usually there is a way for us to resolve your issue quickly and make you satisfied!
shoptadka undertakes to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.
All goods dispatched from shoptadka are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.
This article is about the warranty on products you buy from shoptadka.com